Delivering your products or services for the greatest profit is likely to be a foundation part of your organisation's primary goal.

This statement holds true for any organisation including profit that is focused on humanitarian aid or the dollar value return for owners or shareholders.

The operational aspects of running a business involve performing certain tasks consistently, reliably and efficiently. It is the management of these critical operational tasks that enable your organisation to effectively maintain its focus and primary goal.

Determining the efficient operation of critical tasks, the infrastructure that supports them and being able to measure them against a benchmark of performance is essential to delivering benefit to your customers and profit for your organisation.